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Datasources allow your organization to sync external knowledge bases within Paradigm without end-user interaction or management.

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Datasource Management

Creation, Deletion and Updates: go to the admin panel and locate the Datasource Section. You can create several types of Datasources:

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ServiceNow

ServiceNow datasources enable you to integrate your ServiceNow knowledge base directly into Paradigm, providing seamless access to your organization’s service management information. For detailed setup instructions, see: Manage a ServiceNow Datasource in Paradigm

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Google Drive

Google Drive datasources allow you to connect your Google Drive folders and documents to Paradigm, making your stored files searchable and accessible through the chat interface. For detailed setup instructions, see: Manage a Google Drive Datasource in Paradigm

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Benefits of Using Datasources

Datasources provide several key advantages for your organization: Automated Synchronization
  • Content is automatically synced from external systems without manual intervention
  • Changes in the source system are reflected in Paradigm automatically
  • Reduces administrative overhead for keeping information up-to-date
Centralized Knowledge Access
  • Users can access information from multiple external systems through a single interface
  • Eliminates the need to switch between different applications
  • Provides a unified search experience across all connected data sources
Real-time Information
  • Data stays current with automatic synchronization schedules
  • Users always have access to the latest information
  • Reduces the risk of outdated or stale content

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Managing Datasource Access

When setting up datasources, consider the following access and security aspects:
  • Permissions: Ensure that the datasource connection has appropriate read permissions for the content you want to sync
  • Content Filtering: Configure which folders, document types, or content areas should be included
  • Update Frequency: Set appropriate synchronization schedules based on how frequently your source content changes
  • User Access: Control which Paradigm users can access information from specific datasources

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Troubleshooting Datasources

If you experience issues with your datasources:
  1. Check Connection Status: Verify that the datasource connection is active and authenticated
  2. Review Permissions: Ensure that the connected account has proper access to the source content
  3. Monitor Sync Logs: Check the synchronization logs for any error messages or warnings
  4. Test with Sample Content: Try syncing a small subset of content to isolate potential issues
For additional support with datasource configuration and troubleshooting, contact your administrator or LightOn support team.
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