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We’ll explore the underlying reasons behind these unexpected responses and provide practical tips to resolve these issues and improve your interactions with Paradigm. In this guide, we’ll dive into scenarios where the Paradigm model doesn’t respond as expected when asked a question based on a document database.

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Understanding Chat Response Issues

When working with Paradigm’s chat interface, you may occasionally encounter responses that don’t meet your expectations or seem inappropriate given the context of your documents. This can happen for several reasons:
  • Document relevance: The model might not be finding the most relevant documents for your query
  • Context limitations: The retrieved context might not contain sufficient information to answer your question accurately
  • Query formulation: The way your question is phrased might not align well with how information is structured in your documents
  • Document quality: Issues with the source documents themselves, such as poor formatting or incomplete information

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Investigating Flagged Responses

When a chat response is flagged or doesn’t meet expectations, follow these investigation steps:

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1. Review the Query Context

  • Check if your question is clearly formulated and specific
  • Consider whether the query aligns with the content in your document database
  • Try rephrasing the question using different keywords or terminology

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2. Examine Document Retrieval

  • Verify that relevant documents exist in your workspace
  • Check if the documents are properly indexed and accessible
  • Review document formatting and structure

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3. Analyze Response Quality

  • Compare the response against the source material
  • Identify any gaps between the retrieved context and the generated answer
  • Look for potential misinterpretations or hallucinations

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4. Test Alternative Approaches

  • Try asking more specific or focused questions
  • Break complex queries into smaller, more targeted questions
  • Experiment with different phrasing or keywords

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Improving Chat Interactions

To enhance the quality of your chat interactions with Paradigm: Document Optimization:
  • Ensure documents are well-formatted and clearly structured
  • Use consistent terminology and clear headings
  • Remove or fix corrupted or poorly formatted content
Query Optimization:
  • Be specific and clear in your questions
  • Use terminology that matches your document content
  • Provide context when asking follow-up questions
Workspace Management:
  • Regularly review and update your document collection
  • Remove outdated or irrelevant documents
  • Organize documents logically within your workspace

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Reporting Issues

If you continue to experience problems with chat responses:
  1. Use the flag feature to report problematic responses
  2. Provide specific details about what was expected versus what was received
  3. Include relevant context about your query and document setup
  4. Contact support for persistent issues that affect your workflow
By following these investigation and improvement strategies, you can enhance the quality of your interactions with Paradigm and get more accurate, helpful responses from the system.
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