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More flexibility for personalization, onboarding, and analytics

This feature gives every organization the freedom to monitor usage, measure satisfaction, and tailor user experiences with maximum autonomy and compliance.

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Built-in User Onboarding and Analytics Script

By default, each tenant includes a built-in user onboarding and analytics script designed to enhance the user experience from day one. It allows you to:
  1. Announce product updates — share new releases or feature launches directly within the interface.
  2. Guide new users — offer interactive onboarding flows to help users explore and adopt the platform.
  3. Collect user feedback — through lightweight surveys such as NPS (Net Promoter Score).
  4. Track overall usage — to better understand adoption and engagement patterns.
🔒 Full GDPR compliance:
All data collected through the default script is fully anonymized, and no personal or identifiable information is stored or shared.

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Add Your Own Custom Script

Administrators can replace or extend the default setup by inserting their own analytics or experience tracking scripts, tailored to their organization’s tools and needs.

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How to do it:

  1. Go to the Configuration page in the admin console.
  2. Open the Custom Scripts section.
  3. Paste your JavaScript snippet (e.g. GA4, Pendo, Hotjar, etc.) in the provided field.
  4. Save your changes — the script will be applied instantly, without any code deployment.

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Security & Compliance

  • Scripts are executed only within the tenant’s scope, ensuring strict data separation.
  • All analytics data is anonymized and never shared with third parties without explicit consent.
  • The platform’s built-in mechanisms ensure full GDPR compliance.
  • Custom scripts are entirely controlled and managed by the administrator.
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